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Integration Terms and Conditions

Last Updated: 03/21/2025 These Integration Terms and Conditions ("Terms") govern the relationship between you ("you," "your," or "Customer") and Vibe Retail LLC, operating as VIBE ("we," "us," or "our"), regarding your access to and use of integrations, application programming interfaces (APIs), and third-party applications in connection with VIBE’s point-of-sale (POS) systems and related services (collectively, the "Integration Services"). These Integration Terms and Conditions ("Terms") govern the relationship between you ("you," "your," or "Customer") and Vibe Retail LLC, operating as VIBE ("we," "us," or "our"), regarding your access to and use of integrations, application programming interfaces (APIs), and third-party applications in connection with VIBE’s point-of-sale (POS) systems and related services (collectively, the "Integration Services"). By accessing, using, or integrating with the Integration Services, you agree to be bound by these Terms, our Privacy Policy, and our general Terms of Service, as updated from time to time. If you do not agree, you may not use the Integration Services.

1. Definitions

  • “API” means any application programming interface provided by VIBE to enable integration with our Services.
  • “Authorized Integration” means third-party software, hardware, or services explicitly approved by VIBE to connect with our Services via an API or other sanctioned method.
  • “Developer” means any individual or entity that develops, maintains, or supports an integration with VIBE’s Services.
  • “End User” means any Customer or entity utilizing an integration or third-party service in connection with VIBE’s Services.
  • “Data” means any information transmitted to or from VIBE via the Integration Services, including but not limited to transaction records, customer details, and business information.

2. Eligibility and Registration

  • You must be at least 18 years old and maintain an active VIBE account to access the Integration Services.
  • Developers must register for API credentials, which are confidential and non-transferable. You are solely responsible for securing these credentials.
  • VIBE reserves the absolute right, in its sole discretion, to approve, deny, suspend, or revoke access to the Integration Services without liability or prior notice.

3. Use of APIs and Integrations

You must register for an account to use the Services. You are responsible for:

  • You must use the Integration Services in strict compliance with VIBE’s technical documentation, security requirements, and usage policies, as updated periodically.
  • You may not use the APIs or Integration Services to: (i) develop or operate a competing service; (ii) interfere with, replicate, or circumvent VIBE’s business operations or revenue model; or (iii) exceed specified rate limits or usage restrictions.
  • VIBE may, at its sole discretion and without liability, modify, restrict, suspend, or discontinue API access or functionality at any time, with or without notice.

4. Data Access and Security

  • You must employ industry-leading security measures (e.g., encryption, access controls) to safeguard all Data accessed or processed through the Integration Services.
  • Data obtained via the Integration Services may only be used in accordance with: (i) these Terms; (ii) VIBE’s Privacy Policy; and (iii) all applicable data protection laws (e.g., GDPR, CCPA). You bear full responsibility for compliance
  • Any unauthorized access, scraping, disclosure, or misuse of Data will result in immediate termination of access and may expose you to legal liability.

5. Third-Party Services and Liability

  • VIBE does not control, endorse, or assume responsibility for the functionality, availability, security, or performance of third-party integrations, even if they are Authorized Integrations.
  • Your use of third-party integrations is entirely at your own risk. You must comply with the third-party provider’s terms and resolve any disputes directly with them.
  • VIBE will not provide technical support, maintenance, or liability coverage for third-party integrations unless expressly agreed in writing.

6. Fees and Payments

  • Certain Integration Services or features may incur additional fees, as detailed on www.viberetail.com or in a separate agreement. Fees are subject to change with 30 days’ notice.
  • You agree to pay all applicable fees based on your subscription plan or integration usage, in accordance with VIBE’s billing terms.
  • Non-payment may result in suspension or termination of access without liability to VIBE.

7. Compliance and Prohibited Activities

  • You must comply with all applicable local, state, national, and international laws, rules, and regulations when using the Integration Services.
  • Prohibited activities include, but are not limited to:
    • Reverse engineering, decompiling, or attempting to derive source code from APIs or Integration Services;
    • Collecting, storing, or processing Data without explicit, documented user consent;
    • Using the Integration Services for fraudulent, malicious, or unlawful purposes;
    • Interfering with or disrupting the integrity or performance of VIBE’s systems.
  • Violations may result in immediate suspension or termination of access, at VIBE’s sole discretion, and may lead to legal action.

8. Intellectual Property Rights

  • VIBE retains all right, title, and interest in and to its APIs, Integration Services, technical documentation, and related intellectual property, including all copyrights, trademarks, patents, and trade secrets.
  • You are granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Integration Services solely as authorized by these Terms. This license terminates automatically upon any breach.
  • You may not copy, modify, distribute, sell, or otherwise exploit VIBE’s intellectual property without prior written consent. Any unauthorized use constitutes infringement and may result in legal action.

9. Termination and Suspension

  • VIBE may suspend or terminate your access to the Integration Services immediately, without notice or liability, if: (i) you breach these Terms; (ii) your actions pose a security, operational, or reputational risk to VIBE; or (iii) VIBE discontinues the Integration Services.
  • You may terminate your use of the Integration Services at any time by ceasing API usage and notifying VIBE in writing.
  • Upon termination, you must immediately: (i) cease all use of the Integration Services; and (ii) delete all VIBE Data obtained via the Integration Services, unless retention is required by law.

10. Disclaimer of Warranties

  • The Integration Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise.
  • VIBE does not guarantee uninterrupted access, error-free operation, or specific performance levels and disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
  • You assume all risks associated with the use or inability to use the Integration Services.

11. Limitation of Liability

  • To the fullest extent permitted by law, VIBE, its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, data, or goodwill) arising from your use of the Integration Services, even if advised of the possibility of such damages.
  • VIBE’s aggregate liability under these Terms, if any, will not exceed the lesser of: (i) the fees you paid for Integration Services in the six (6) months prior to the claim; or (ii) $100 USD.
  • VIBE’s aggregate liability under these Terms, if any, will not exceed the lesser of: (i) the fees you paid for Integration Services in the six (6) months prior to the claim; or (ii) $100 USD.

12. Indemnification

  • You agree to defend, indemnify, and hold harmless VIBE, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:
    • Your use or misuse of the Integration Services;
    • Your breach of these Terms;
    • Your violation of any applicable law or third-party rights;
    • Any Data you process or transmit via the Integration Services.
  • VIBE reserves the right to assume control of the defense and settlement of any indemnifiable claim, at your expense.

13. Modifications to the Terms

  • VIBE may amend these Terms at any time, in its sole discretion, by posting updated Terms on www.viberetail.com or notifying you via email or platform announcements.
  • Your continued use of the Integration Services after such changes constitutes acceptance of the revised Terms. If you do not agree, you must discontinue use immediately.

14. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of [State/Country], without regard to conflict-of-law principles.
  • Any disputes arising under these Terms will be resolved through confidential, binding arbitration in [Jurisdiction], conducted by a single arbitrator under the rules of the American Arbitration Association (or similar body).
  • You and VIBE waive any right to a jury trial, class action, or consolidated proceeding. The arbitrator’s decision is final and enforceable in any court of competent jurisdiction.

15. Contact Information

For questions or legal inquiries, contact:

Vibe Retail LLC

Attn: Legal Department

Email: [email protected]

16. Miscellaneous

  • Entire Agreement: These Terms, along with our Privacy Policy and Terms of Service, constitute the entire agreement between you and VIBE regarding the Integration Services.
  • Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force.
  • No Waiver: VIBE’s failure to enforce any right or provision does not constitute a waiver of that right or provision.
  • Assignment: You may not assign these Terms or your rights hereunder without VIBE’s prior written consent; VIBE may assign them freely.

By accessing or using the Integration Services, you acknowledge that you have read, understood, and agree to be legally bound by these Integration Terms and Conditions.

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